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List of External Services

1. Respond to Inquiries

Classification
Type of Transaction
Who May Avail
Simple
Government to Citizen, Government to Government, Government to Business
General Public

2. Training and Extension Services

Classification
Type of Transaction
Who May Avail
Highly technical
Government to Citizen, Government to Government, Government to Business
General Public

3. Research Services

Classification
Type of Transaction
Who May Avail
Highly technical
Government to Citizen, Government to Government, Government to Business
General Public

Respond to Inquiries

Checklist Requirements

Where to Secure

None
Not Applicable

Client Steps

  1. Inquire about CLRG and/or it services

Agency Action

Give ​necessary information to the Client

Fees to be Paid

None

Processing Time

3 minutes

Person Responsible

Receiving Personnel

TOTAL

NONE

3 minutes


Training and Extension Services

Checklist Requirements

  • Request Letter
  • Terms of Reference (ToR)
  • Memorandum of Agreement (MOA), and/or Contract of Service
  • Sanggunian Resolution (for Local Government Units)

Where to Secure

Requesting Party

Client Steps

  1. Inquire about CLRG extension services

  2. Submit filled out ToR
    ​





  3. Confirm agreements and terms

    ​
  4. Finalize and process MOA with complete documentation

  5. Issues Notice to Proceed

Agency Action

Email template of ToR



Set a meeting to
discuss submitted ToR and come to an agreement
​

Draft MOA




Process MOA



​
​Proceed with project

Fees to be Paid

None




None






​None




None




Must be stipulated in the contract or as agreed upon

Processing Time

10 minutes




​​5 days




​

10 days




Pause Clock



​
​Must be stipulated in the contract or as agreed upon

Person Responsible

CLRG REPS




CLRG REPS
​(Project Coordinator)




​CLRG REPS
​(Project Coordinator)


Legal Office - both parties



​CLRG REPS
​(Project Coordinator)

TOTAL

Varies

15 days,
10 minutes


​Remark:
Minimum processing time estimated by Agency only. Does not take into account the processing time of client
​and time stipulated in the contract or as agreed upon.

Research Services

Checklist Requirements

  • Request Letter
  • Terms of Reference (ToR)
  • Memorandum of Agreement (MOA), and/or Contract of Service
  • Sanggunian Resolution (for Local
    Government Units)

Where to Secure

Requesting Party

Client Steps

  1. Inquire about CLRG research
    services


  2. Submit filled out ToR



    ​
  3. Confirm agreements and terms
    ​
  4. Finalize and process MOA with complete documentation

  5. Issues Notice to Proceed

Agency Action

Email template of ToR


Set a meeting to
discuss submitted ToR and come to an agreement
​
Draft MOA



Process MOA



​
​Proceed with project

Fees to be Paid

None



None





​None



None




Must be stipulated in the contract or as agreed upon

Processing Time

10 minutes



5 days





​​10 days



Pause Clock



​
​Must be stipulated in the contract or as agreed upon

Person Responsible

CLRG REPS



CLRG REPS
​(Project Coordinator)



CLRG REPS
​(Project Coordinator)

Legal Office - both parties



​CLRG REPS
​(Project Coordinator)

TOTAL

Varies

15 days,
​10 minutes


​Remark:
Minimum processing time estimated by Agency only. Does not take into account the processing time of client
​and time stipulated in the contract or as agreed upon.

Feedback

How to send a feedback


How feedback is processed
Answer the client feedback form and drop it at the designated drop box in every unit/office.

Every Friday, the Unit Anti Red Tape Focal Person of each unit/office opens the drop box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to Head of Units/Colleges and they are required to answer within three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen copy furnished the UP Diliman ARTC.

For inquiries and follow-up, clients may contact the following telephone numbers: 8925-7422; 8928-3914

Complaints

How to file a complaint









How complaints are processed











​Contact Information of Anti Red Tape Committee (ARTC)
Answer the client Complaint Form and drop it at the designated drop box in every unit/office. Complaints can also be filed via telephone. Make sure to provide the following information
  • Name of person being complained
  • Incident
  • Evidence
For inquiries and follow-up, clients may contact the following telephone numbers: 8925-7422; 8928-3914

The Unit Anti Red Tape Focal Person opens the drop box on a daily basis and evaluates each complaint.

Upon evaluation, the UARTFP shall start the investigation and forward the complaint to the relevant office for their explanation.

The UARTFP will create report after the investigation and shall submit it to the Office of the Chancellor through the UP Diliman ARTC. The UARTFP will give feedback to the client.

For inquiries and follow-ups, clients may contact the following telephone number: 8925-7422; 8928-3914

UP Diliman Anti Red Tape Committee (UPD-ARTC)
Email address: [email protected]
Telephone Number: 8981-8500 local 2570

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