List of External Services
1. Respond to Inquiries
2. Training and Extension Services
3. Research Services
|
Respond to Inquiries
|
TOTAL |
NONE |
3 minutes |
Training and Extension Services
Checklist Requirements
|
Where to SecureRequesting Party
|
Client Steps
|
Agency ActionEmail template of ToR
Set a meeting to discuss submitted ToR and come to an agreement Draft MOA Process MOA Proceed with project |
Fees to be PaidNone
None None None Must be stipulated in the contract or as agreed upon |
Processing Time10 minutes
5 days 10 days Pause Clock Must be stipulated in the contract or as agreed upon |
Person ResponsibleCLRG REPS
CLRG REPS (Project Coordinator) CLRG REPS (Project Coordinator) Legal Office - both parties CLRG REPS (Project Coordinator) |
TOTAL |
Varies |
15 days,
|
Remark: Minimum processing time estimated by Agency only. Does not take into account the processing time of client
and time stipulated in the contract or as agreed upon.
Research Services
Checklist Requirements
|
Where to SecureRequesting Party
|
Client Steps
|
Agency ActionEmail template of ToR
Set a meeting to discuss submitted ToR and come to an agreement Draft MOA Process MOA Proceed with project |
Fees to be PaidNone
None None None Must be stipulated in the contract or as agreed upon |
Processing Time10 minutes
5 days 10 days Pause Clock Must be stipulated in the contract or as agreed upon |
Person ResponsibleCLRG REPS
CLRG REPS (Project Coordinator) CLRG REPS (Project Coordinator) Legal Office - both parties CLRG REPS (Project Coordinator) |
TOTAL |
Varies |
15 days,
|
Remark: Minimum processing time estimated by Agency only. Does not take into account the processing time of client
and time stipulated in the contract or as agreed upon.
Feedback
|
How to send a feedback
How feedback is processed |
Answer the client feedback form and drop it at the designated drop box in every unit/office.
Every Friday, the Unit Anti Red Tape Focal Person of each unit/office opens the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to Head of Units/Colleges and they are required to answer within three (3) days of the receipt of the feedback. The answer of the office is then relayed to the citizen copy furnished the UP Diliman ARTC. For inquiries and follow-up, clients may contact the following telephone numbers: 8925-7422; 8928-3914 |
Complaints
|
How to file a complaint
How complaints are processed Contact Information of Anti Red Tape Committee (ARTC) |
Answer the client Complaint Form and drop it at the designated drop box in every unit/office. Complaints can also be filed via telephone. Make sure to provide the following information
The Unit Anti Red Tape Focal Person opens the drop box on a daily basis and evaluates each complaint. Upon evaluation, the UARTFP shall start the investigation and forward the complaint to the relevant office for their explanation. The UARTFP will create report after the investigation and shall submit it to the Office of the Chancellor through the UP Diliman ARTC. The UARTFP will give feedback to the client. For inquiries and follow-ups, clients may contact the following telephone number: 8925-7422; 8928-3914 UP Diliman Anti Red Tape Committee (UPD-ARTC) Email address: [email protected] Telephone Number: 8981-8500 local 2570 |